Solcentric Marine | New and Used Boat Sales | Cornwall

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Wednesday, 12 December 2007

GENERAL

  • These terms and conditions apply to all goods purchased from Solcentric Ltd, whether purchased in person, by mail order, via our website or online shop

  • All goods are sold 'ex- works'. This means that the cost of transporting the goods to and from our premises is the sole responsibility of the customer. If necessary we can organise transportation on behalf of the customer (by prior arrangement). This will form a separate contractual arrangement.

GUARANTEE

All new goods are covered by the manufacturer’s guarantee. The guarantee covers replacement of faulty parts. This does not affect statutory rights.

  • In the event of a failure due to faulty components or workmanship, it is the responsibility of the customer to contact the manufacturer.

Used goods are sold as seen and whilst every effort is made to ensure each component is in sound condition, it is the responsibility of the customer to satisfy themselves as to the seaworthiness of their purchase.

No liability is accepted for any damage caused to persons or property as a result of the use of any component supplied by Solcentric Ltd.

Solcentric Ltd denies any liability for damage to any other equipment that may be used in conjunction with any component supplied by us. This is because we have no control over what equipment is used or how it may be used, and therefore we are not in a position to guarantee its safeguard.

FINANCIAL

1. Title to all goods and equipment remains with Solcentric Ltd until paid in full. Solcentric Ltd reserves the right to collect, dismantle and/or remove equipment and to arrange its return in the event of non-payment. Solcentric Ltd will not be responsible for any losses incurred by the customer by Solcentric Ltd exercising this right. In the event of non-payment or returned payment, any costs incurred by Solcentric Ltd in recovering its property will be the responsibility of the customer. Solcentric Ltd reserves the right to take all necessary steps to recover equipment that has not been paid for. The customer grants Solcentric Ltd access to repossess any equipment not paid for in full.

2. New goods may be returned within 14 days for a refund, if they are returned unused and in original packaging. This does not affect your statutory rights.

3. No refund will be given for goods that have been modified or damaged. Because of the nature of the goods, it is essential that they are returned in the original packaging in order to provide adequate protection in shipping. If the original packaging is not available the customer should contact Solcentric to discuss adequate return packaging before the sending the goods. No refund will be given for items that have been dismantled, tampered with or have parts missing, unless by prior agreement in writing.

4. Solcentric Ltd does not operate any credit facilities or monthly accounts. All payments are due on or before the date of dispatch. Any overdue amount will be charged at an interest rate of 2% per month. Interest charges will be rounded UP to the nearest month.

5. The customer will be responsible for any costs incurred to Solcentric Ltd in failed payments from customers - for example cheques returned either unpaid or stopped. Any costs incurred by Solcentric Ltd in recovering these debts will be the responsibility of the customer. Solcentric Ltd reserves the right to withhold delivery of any goods purchased by the customer until such costs have been paid.

SHIPPING

1. All goods are sold ex-works. This means that we do not accept responsibility for the security of the goods during transit. Customers should arrange their own transportation of the goods from our premises. Alternatively, we can arrange transportation at the customer's request; however there are some important points to note:

    a. Standard insurance only is provided, unless the customer has requested otherwise in writing. Standard insurance is £2.50/kg. Any claim against Solcentric Ltd for loss or damage in transit is limited to this level unless additional cover has been requested in writing, agreed and paid for.

     b. It is the customer's responsibility to ensure that goods are thoroughly checked for damage before signing 'received in good condition'. Failure to do so will invalidate any shipping insurance claim. Solcentric Ltd will not be held responsible for any insurance claim for damage where a signature has been received by the courier on delivery indicating that the goods were received in good condition

     c. Solcentric Ltd requires that in the event of shipping damage, the customer must retain all packaging and equipment for inspection by the company and/or the courier. Failure to do so will invalidate the shipping insurance. Damaged goods must be returned to Solcentric Ltd at the customer's expense if they are to be replaced. No replacement or refund will be granted prior to the outcome of the courier's investigation, and will be dependant on a successful outcome.

COPYRIGHT:

All material supplied by Solcentric Ltd, be it in electronic or paper form, including website information and pictures is copyright either to Solcentric Ltd, its suppliers, agents or other party. No reproduction of any of this information, for reward or otherwise is allowed without the prior written consent issued by Solcentric Ltd.

DEFINITIONS:

'in writing' : postal letter, fax or hand-written notice. This does not include emails or verbal conversations

'misuse': any form of use which is not specified by Solcentric Ltd or the product manufacturer.

 

 DSR:

The introduction of the Distance Selling Regulations (DSR) gives the consumer the right to a 'cooling off' period of seven (7) days once they have received goods via mailorder.  

The 'cooling off' period is essentially a right to cancel your order for any reason and return them to us without charge.

The DSR does not cover faulty goods, used goods or goods with packaging that has been damaged or lost - this will be dealt with under our normal returns procedure. The packaging for many of our products is custom-made to provide maximum protection for the product during transportation, at significant cost, and is therefore its return is required in the event of rejection of the goods.
If you have received goods from us and have changed your mind, you may return them to us subject to the following conditions:
1.  You must inform us within seven working days in writing (fax, letter or in person) that you are rejecting the goods.
2.  The item(s) must be in new condition, complete with all original packaging, without damage.
3.  The DSR do not apply to any software or goods that have been custom-made or ordered in especially to the customer's requirements for example: a specially-made cylinder or a non-stock item.

Solcentric Ltd will refuse any items returned if:
1. The goods have not been returned within 14 days. This does not affect your statutory rights
2.  The product is not adequately packaged.
In some cases, our packaging is purposely designed at considerable cost, to ensure safety in transit. Please retain this packaging should there be a need to return the item for any reason, until you are satisfied with the goods. If you do lose the packaging and it becomes necessary to return the goods, please contact us to arrange replacement packaging.
3.  We have not been notified in writing within 7days of purchase, of your intention to reject the goods
Goods that are rejected outside of the conditions imposed above will be returned to the customer at the customer's expense. The goods will not be returned until the customer has paid these costs. The customer must contact Solcentric Ltd to arrange payment of the return cost of the goods within a reasonable time, failing which Solcentric Ltd will take measures to dispose of the goods, in accordance with Section 12 and Parts I and II of Schedule 1 of the Torts (Interference with Goods) Act 1977.
This does not affect your statutory rights.
 
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